Accelerate business growth with proven strategies
We serve mid-sized and large businesses across a wide variety of industries by focusing on growth and retention. Our clients gain access to customer sentiment and data to guide strategic decision making.
From customer journey mapping consulting services to technical services and strategic marketing, our Hive of highly respected experts are ready to help you grow.
Who we serve
We have a deep understanding and decades of experience in the following industries.
Our broad network of CX professionals means we can access skilled talent backgrounds from multiple industries and varying sizes of businesses from start-up to global enterprise.
Hyper-focused on growth and retention
Navigating your customer-driven journey has a lot of moving pieces, especially for B2B and B2B2C businesses. Committing to expanding market share means you need industry-specific knowledge and metrics to unlock sustainable growth strategies.
Supply Chain & Manufacturing
Delays, lack of transparency, and inefficiencies create major customer experience challenges in the supply chain and manufacturing sectors.
Our manufacturing and supply chain experts help you improve your operations, build long-term relationships, and strengthen your market position through customer journey mapping, service design, and improved communications.
Agriculture
Evolving consumer preferences, sustainability concerns, and supply chain disruptions create significant hurdles for the agriculture industry.
To maintain profitability and a competitive edge, our experts collect customer intelligence from the farmer to the processor to the manufacturer, define strategies and manage the change process so you can accelerate growth through resilient operations and lasting customer loyalty.
Consumer Packaged Goods
CPG brands constantly deal with shifting consumer expectations, omnichannel demands, and sustainability pressures.
Hive Collaborative helps brands stay ahead by integrating data-driven trends, refining customer engagement, and future-proofing operations for long-term loyalty and growth. Providing customers with a seamless experience and better personalization increases brand equity and market share.
Foodservice
Creating exceptional customer interaction is critical, especially in foodservice. Brands must define their value, optimize operations, and adapt to new trends to achieve loyalty and profitability..
Our consultants know how to refine brand position- ing, enhance segmentation, and ensure seamless experiences across all touchpoints. This expertise helps food brands evolve to meet customer preferences, stay competitive, and maximize profitability.
Healthcare
The patient journey is a key differentiator in healthcare, which requires a coordinated care model and modernized technology.
Hive experts integrate real-time analytics, rich insights, and experience design to create a seam- less, patient-centered journey that helps healthcare organizations improve retention, reduce costs, and deliver exceptional care.
Dental Manufacturers & Distributors
Ensuring a consistent, high-quality experience across all touchpoints is essential for dental manufacturers and distributors.
Our team of dental industry experts offer concept testing, product placement and evaluation to help you improve product satisfaction and increase revenue. By leveraging our user-centered service design, design thinking backed by KPI analytics and strategic marketing service, you’ll establish a competitive market advantage.
Financial Services
Creating seamless omnichannel experiences and a cohesive, customer-friendly journey is essential for our clients in financial services.
We help you make the changes needed to meet modern demands, from conducting user research to identifying key opportunities and reducing friction in the onboarding process. We train your staff in customer service fundamentals to give you a competitive edge and increase market share.
Medical Devices
Identifying areas of improvement and addressing challenges is necessary to improve operations and enhance engagement.
Hive consultants have worked for medical device companies and developed targeting campaigns to streamline quality control and implement product efficiency. We gather and analyze data to help you tailor your products and services and optimize your go-to-market strategy.
Retail
Retail success relies on controlling rising costs, adapting to changing consumer expectations and minimizing digital disruptions.
Our retail experts help you optimize the customer journey, integrate cutting-edge technology and identify the most profitable segments leading to sustainable growth. We help you stay agile and sustain a competitive position in the marketplace.